Is Kohl's customer service 24 hour?

There are always a handful of customers out there willing to do a little bit of extra work (or extra legwork) at the end of the day. When working on any project, make sure the company is providing this kind of service. If customer service doesn't reach these folks, it may reflect poorly on everyone www.kohls.com/survey scan.

Why does Kohl's have a 24 hour call center?

Kohl's has a wide array of products and services that can cause confusion when customers need help. This way the company can be ready with the knowledge it needs to work with these customers if the call is urgent.

Does Kohl's have a mobile app?

Yes. Kohl's offers an online, iOS (iPhone and iPad) or Android mobile app for its products. If you don't have a mobile device, the company could easily help you locate information for store locations.

How do I make a complaint to Kohls?

If you've received clothing that is of unsatisfactory quality, you can complain directly to Kohls. We'll take your complaint seriously, we'll look at and address your concerns and we'll do our best to get you a suitable quality replacement.

How do I tell where my underwear was made?

Click on your name and address from your Order Summary to find the correct shipping and billing information.

Can I pay with a credit or debit card?

Yes. Kohls accepts Visa, MasterCard, Amex and Discover. Visa, MasterCard and American Express are accepted at all Kohls stores - some stores require a pre-paid debit or credit card form when paying.

How do I talk to a real person at Kohl's?

Phone: 1-800-405-4357

Customer Service: 1-800-409-2738

Fax: 1-866-407-2263

Hours: 8:30a.m. – 5:00p.m. M – F

(during Christmas Week, the hours extended to 9:00a.m. – 4:00p.m. M – F; Christmas Eve, 8:30a.m. – 12:00a.m. M – F; and Christmas Day, 9:00a.m. – 1:00a.m. M – F)

For customers in other states and territories:

To reach a Customer Service Rep outside of the continental U.S. and Canada: Call 1-800-405-4357 (U.S.) or 866-407-2263 (Canada). Please allow 5 minutes for the call to reach you.